Files are encrypted and you see a ransom note
Your systems are locked? Do not attempt to decrypt anything yourself — call immediately.
24/7 incident response · Brooklyn, NYC
Is Your Business Under Attack? We Respond Now.
Ransomware. Data breach. Compromised accounts. Windows and Apple. When something is actively going wrong, the first hour matters more than the next week.
You are not calling a helpdesk. You are reaching the CISSP-certified specialist who will handle the incident.
Do You Recognise Any of These?
If one of these describes your morning, stop reading and call. Everything below can wait until after the phone call.
Employees received phishing emails and clicked links
A click may have opened a door. Speed of response determines the damage.
Systems are behaving strangely or slowing down
Unusual behaviour is often the first visible sign of an active intrusion.
Someone accessed your accounts without permission
Unauthorised access to email, cloud, or business systems requires immediate containment.
A company iPhone or Mac may be compromised
Most NYC IT firms cannot handle Apple forensics. We can.
Your IT person says "something is wrong" but cannot say what
That uncertainty is the problem. We find the answer fast.
The response
What Happens When You Call
- 01
The first call
We work out what we are dealing with and how far it reaches. On the first call you will get a straight assessment of what is known so far, what still has to be established, and what to do in the meantime.
- 02
Containment
We isolate affected systems. Fast containment is the difference between losing one machine and losing your entire network — and we tell you the operational cost before anything goes offline.
- 03
Analysis and evidence collection
We acquire and analyse data from Windows, Mac, iOS and Android devices using documented forensic procedures with full chain of custody — and tell you what we can and cannot determine from the data available.
- 04
Recovery and hardening
We restore your systems, close the gaps that were used, and deliver a written report prepared for an insurance claim, your counsel, or a compliance audit.
Why NYC Businesses Choose Arkadian for Incident Response
CISSP certified, 25 years of hands-on work
Arkadian is led by a certified security specialist with a quarter century across corporate networks, government advisory work and live incident response.
Documented methods, reports that hold up to scrutiny
Data is acquired using industry-standard forensic procedures with full chain of custody documentation. Findings, method, sources and limitations go in one report — written so your counsel, your insurer or your auditor can follow it without a translator.
Brooklyn-based, on-site when remote is not enough
We know the local business landscape. When remote response is not enough, we come to you anywhere in the five boroughs — and beyond them when the situation calls for it.
What We Won't Promise You
Incident response attracts confident promises. Here is the shape of the real thing.
That encrypted data can always be recovered
Whether recovery is possible depends on the variant, your backups and how the incident was handled before we arrived. We will tell you early which of those three is the deciding factor in your case.
That we can always identify who did it
We can often establish how access was obtained and what was reached. Attributing it to a named person usually requires records held by providers rather than by you, and sometimes law enforcement.
That a report guarantees a particular outcome
We document the technical facts, the method behind them and their limits, in the form insurers and counsel expect. How any body evaluates that evidence is their decision, not something we can promise on their behalf.
That every system comes back exactly as it was
Containment sometimes means taking something offline, and recovery sometimes means rebuilding rather than restoring. You will hear the trade-off before we act, not after.
If It Is Happening Right Now, Call.
Do not email. Do not fill in a form. In an active incident the delay between writing and reading is the part that costs you. Call, and if it turns out the situation is under control, you will hear that too.
Please don't put passwords, account details or incident material in an email. If your mail system is the thing that was compromised, use a different channel entirely.
Before you call
Do not Attempt to decrypt files, pay a ransom, or wipe and reinstall affected machines
Do not Turn affected systems off — memory contents are often the most useful evidence
Do Disconnect affected machines from the network if you safely can
Do Write down what you noticed and when, before the details blur
Out of hours The phone is answered around the clock. On-site attendance outside business hours can be arranged and is charged accordingly
Have ready Roughly how many machines and users are affected, and whether backups exist